Creating a great customer experience creates new opportunities for growth.
But not all sales teams can close new business, while keeping communication active and open with existing customers.
Dirby Voice of Customer Experience (VOCE) is an ongoing program that creates consistent touchpoints with your customers by aligning high touch, 1:1 phone interviews to critical points in your customers' experience.
For customers, the interviews do not feel like sales calls or marketing surveys. But feel like easy conversations. A new touchpoint - that delivers both timely insight and new opportunity to you and your team.
Experienced sales and marketing professionals.
Dirby asks the right questions, in the right way, at the right time.
The customer experience begins the moment your customer is introduced to your brand. From that moment on there are numerous opportunities to create touchpoints to help you better understand how to improve the customer experience AND better understand how to more effectively grow your business.
