There is an abundance of insight and new opportunity in your existing customer base. But you will need more than an online survey.
Asking the right questions, in the right way, at the right time, is a practiced skill.
At the heart of Dirby Voice of the Customer (VOC) programs are high-touch, 1:1 phone interviews with your customers.
The interviews feel easy, like a conversation over coffee.
Your customers feel valued, their insight worthy of more than a survey.
You will confident, you now have the insight you need.
"It is wonderful to know that a vendor partner is investing in programs to collect our candid feedback"
- Supply Chain Director of a Dirby Client Customer
"Dirby has far exceeded our expectations.”
- Chief Revenue Officer
“The work that Dirby has done fueled changes in our company that have significantly improved the experience of our customers.”
Creating a great customer experience creates new opportunities for growth.
But not all sales teams can close new business, while keeping communication open with existing customers.